Technical Issues: Our recommendations for having the best experience!

›› Minimum System Requirements:

In order to fully enjoy your video Online experience on MYAFRICANFOOTBALL.com, it is recommended that your computer meets or exceeds the following system requirements. Make sure you have pressed the play button for your video and wait a minute. If you still cannot play the video then your issue may be due to the following:

High speed Internet connection: it is required that you have either Cable, or ADSL, or Company Network providing at least 512 kbits (minimum reception speed). However, it is better if your internet connection is a broadband connection of at least 1000 kbits/s
Hardware configuration required:
- PC with 1 ghz Pentium IV processor or higher with 512 Mb of RAM or higher. If your computer has less than the minimum 512 MB of memory or you are running many applications at the same time, close other applications before playing a video.
- Your computer must be able to display a screen resolution of 1024 by 768 pixels.
- A 16-bit sound card or higher and a video card displaying 16 million colours or more.
Software requirements:
- Operating system: Microsoft Windows (98 second edition, 2000, XP or NT4, Vista),
- Browsers: Internet explorer 7 or higher or Firefox with Flash 10 plug-in installed.
Your browser must be set to accept cookies and JavaScript must be enabled.
- Windows Media Player 10 or more recent must be installed.
- For MAC users, the plugin flip4mac is required to watch the wmv video with QuickTime player

›› What browsers are supported?

The site is designed to work in Internet Explorer 7+, Firefox 2+ or Safari 3+.
We recommend you use Internet Explorer 8 if you experience problems with layout, viewing the pages or other content such as the embedded video player: http://www.microsoft.com/windows/internet-explorer/worldwide-sites.aspx

›› My video is freezing: what can I do?

Please check that you complete the Minimum Configuration Requirements above :
- Either the plugin you used might not be the good one..
- or your local bit rate might not be high speed enough. If you believe you have sufficient bandwidth to meet the requirement, it may indicate a problem with your connection either locally or at your Internet Service Provider. Please contact your provider.
GOOD TO KNOW: while you are watching your game, you can check your bit rate connexion by clicking right on the video, then select « STATISTICS ». In the tab “Advanced”, you have the information:

We also want to remind you that you are able to watch all our live streaming match & VoDs in 2 qualities. You can choose the quality best adapted to your bit rate connexion: did you try to select the 'low rate' during your game? It should be better and avoid eventual freezing you might experienced!

›› When I select a video content, I keep getting a black screen, why?

Please ensure you are using Internet Explorer and JavaScript is enabled on your PC by following the steps below:

1. Click Start
2. Select Settings > Control Panel
3. Double click Internet Options
4. Click the 'Security' tab
5. Click 'Custom Level'
6. Under the 'Scripting' heading ensure 'Active scripting' is set to 'Enable'
7. Click on 'OK' and then click on 'Apply' if you have made a change.

Please also ensure you have checked in the performance tab in Windows Media Player:
1. In Windows Media Player, click on the menu item "Tools-->Options"
2. Click on the "Network" tab
3. Check that all the “Protocols for MMS URLS” are ticked

›› I am behind a firewall. Can I still access the live streaming video?

If you are experiencing problems accessing streaming video content, it may be that you are behind a firewall that prevents access on certain ports. Firewalls are security programs that block unauthorised traffic to and from your PC. If you are on a corporate network, please check with your network administrator.
If you have a personal firewall installed on either your home system or on a home network router (firewalls are sometimes pre-installed with ADSL or cable modems), then refer to your product's documentation on how to allow access (for Windows Media Streams). Due to the large numbers of possible products and setups, please consult your firewall documentation as we cannot provide support on this.

›› How can I watch the video in FULL SCREEN mode?

Benefit from maximum video quality by viewing your game in full screen mode!
To do so, once the video has begun, double-click on it. The video will then pass into full screen mode. To return to normal streaming mode, double-click again on the video or press the key ECHAP. You can also click right on the video and select “Zoom -> Full Screen”.

›› My video was stopped, how can I come back to it?

In case of involuntary stop, return to the video or live match icon and click play to start again.
The video will restart from the beginning but you can use the pointer to go where you had stopped. The live match will restart where the stream is.

›› The image is posted “slowly” or presents visual problems

In many cases, the drivers delivered with the computers are not up to date and pose some problems, these problems can be corrected by later versions available on the manufacturer’s website. We invite you to systematically download the latest version of these drivers.

›› Request model to get more information

To help us resolving the problem you are experiencing please email us with the following information.

- Your IP Address? (If you do not know this click on this link: http://whatismyipaddress.com/ )
- Your Internet Service Provider?
- Your Operating System
- Which country and city / town you are currently in?
- Which match are you trying to watch?

Thank you for doing this, it will help us.

MyAfricanFootball – SupportTeam

Don’t hesitate to contact us for any comments or other questions thanks to the “Contact us” heading. Our support team is working 24/24 during live matches days and will respond you as soon as possible, and the other days, we aim to reply within 2 working days.